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Alexandria,
VA 22312 |
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Skills Summary §
Desktop Applications ?
MS Office Professional Suite, Corel WordPerfect Professional Suite, Lotus
Notes, Ccmail, Microsoft Outlook, Microsoft Frontpage
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Operating Systems -
Windows 95, Windows 98, DOS, Windows NT §
Network Opsys ?
Novell, Windows NT, Microsoft Exchange Server |
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Boston, MA |
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Computer
Support Specialist |
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Works with a team of five Technical Engineers
supporting the client Windows 95 environment for a non profit staff of 300+
client workstations. Provides
specific support for the following Windows desktop applications: MS Office Suite 97 & 2000, Corel
WordPerfect Suite V8.0, Photoshop, Lotus Notes, GroupWise mail, WestLaw,
LawDesk, and various other imaging and processing applications. Assisted in
the implementation plan to rollout 300+ Win95 workstations to replace DOS
workstations. Configured the client
environment to run cohesively within a Novell IntranetWare 4.11 networking
environment. Troubleshoot, diagnose
and repair PC device failures i.e. hard drives, CD ROM drives, sound cards,
video cards, etc. Installs network
printers and configure for the Novell, NT and Win 95 Environments. (1995- Present) |
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Boston, MA |
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Computer
Support Agent |
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Provided outsourced help desk support services to Microsoft
for their MS Outlook product.
Supported 40+ callers worldwide on a daily basis to assist in the
process of troubleshooting MS Outlook in Networking and standalone
environments. Assisted Microsoft
customers in conversion plans, providing an easy transition path from other
communication packages. Assisted with the configuration of this Outlook and
the MS Exchange Server. (1998- 1999) |
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Boston, MA |
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Inside Sales Representative |
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Contributed to a professional sales atmosphere through
positive interaction with sales associates and customers. Achieved assigned sales quotas,
productivity targets, and product line targets within my assigned
geographical area. (1997-1998) |
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Bank of New England |
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Boston, MA |
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Commercial
Teller/Head Teller |
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Supervised a staff of 10 employees. Maintained and set customer relation
standards for the purpose of providing service that would meet customer needs
based on account status. Informed
customers of continued and upcoming services. Supervised all monetary transactions, in and out of the
vault. Completed data entry tasks and
compiled data from source documents.
Performed re-entry tasks for quality control purposes. (1986-1994) |
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Net Nirvanna PC Fundamentals through Windows 95 |
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Boston, MA 1998 |
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Computer Learning Center Technical Support, Certificate |
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Somerville, MA 1995 |
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New England Banking Institute Business Administration, Associate Degree Program |
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Boston, MA 1983 |
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Los Angeles Community College Overseas US Government, US History, and Math, Graduate |
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Okinawa, Japan 1981 |
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United States Marine Corps Institute Non Commission Officer Training, and Leadership,
Graduate |
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Washington, DC 1980 |
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United States Air Force Technical School, Kessler
A.F.B. Chapel Management Specialist, Graduate |
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Biloxi, Mississippi 1979 |
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United States Marine Corps, Administrative School Basic Administration, Graduate |
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Parris Island, S.C. 1979 |
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